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FAQ
06
Everything You Need to Know—Upfront
How does Punctil reduce no-shows?
Punctil sends automated, multi-channel reminders to patients at configurable intervals before their appointment — by text, email, or both. Reminders include a confirmation link so your team has real-time visibility into who is and isn't confirmed, without any manual follow-up.
What happens when a patient cancels last minute?
When a cancellation comes in, Punctil automatically triggers a rebooking workflow to fill the open slot. You can configure how the workflow behaves — whether that means reaching out to a waitlist, offering the slot to other patients, or simply notifying your front desk — so nothing falls through the cracks.
How does the card-on-file feature work?
At the time of booking, Punctil prompts patients to securely store a payment method on file. If a patient no-shows or cancels outside your policy window, you can apply the fee directly — no awkward front-desk conversations, no manual follow-up. Payment data is stored securely and never handled by your staff directly.
Does Punctil integrate with our existing practice management system?
Punctil is built to connect with the practice management systems your team already uses. Setup is handled by our implementation team and most practices are live within a week — no IT project required on your end.
Is patient data handled securely and in compliance with HIPAA?
Yes. Punctil operates on SOC 2 compliant infrastructure and is built with healthcare data requirements in mind. Patient information, payment data, and communication records are all handled in accordance with applicable privacy and security standards.
How does Punctil reduce no-shows?
Punctil sends automated, multi-channel reminders to patients at configurable intervals before their appointment — by text, email, or both. Reminders include a confirmation link so your team has real-time visibility into who is and isn't confirmed, without any manual follow-up.
What happens when a patient cancels last minute?
When a cancellation comes in, Punctil automatically triggers a rebooking workflow to fill the open slot. You can configure how the workflow behaves — whether that means reaching out to a waitlist, offering the slot to other patients, or simply notifying your front desk — so nothing falls through the cracks.
How does the card-on-file feature work?
At the time of booking, Punctil prompts patients to securely store a payment method on file. If a patient no-shows or cancels outside your policy window, you can apply the fee directly — no awkward front-desk conversations, no manual follow-up. Payment data is stored securely and never handled by your staff directly.
Does Punctil integrate with our existing practice management system?
Punctil is built to connect with the practice management systems your team already uses. Setup is handled by our implementation team and most practices are live within a week — no IT project required on your end.
Is patient data handled securely and in compliance with HIPAA?
Yes. Punctil operates on SOC 2 compliant infrastructure and is built with healthcare data requirements in mind. Patient information, payment data, and communication records are all handled in accordance with applicable privacy and security standards.
How does Punctil reduce no-shows?
Punctil sends automated, multi-channel reminders to patients at configurable intervals before their appointment — by text, email, or both. Reminders include a confirmation link so your team has real-time visibility into who is and isn't confirmed, without any manual follow-up.
What happens when a patient cancels last minute?
When a cancellation comes in, Punctil automatically triggers a rebooking workflow to fill the open slot. You can configure how the workflow behaves — whether that means reaching out to a waitlist, offering the slot to other patients, or simply notifying your front desk — so nothing falls through the cracks.
How does the card-on-file feature work?
At the time of booking, Punctil prompts patients to securely store a payment method on file. If a patient no-shows or cancels outside your policy window, you can apply the fee directly — no awkward front-desk conversations, no manual follow-up. Payment data is stored securely and never handled by your staff directly.
Does Punctil integrate with our existing practice management system?
Punctil is built to connect with the practice management systems your team already uses. Setup is handled by our implementation team and most practices are live within a week — no IT project required on your end.
Is patient data handled securely and in compliance with HIPAA?
Yes. Punctil operates on SOC 2 compliant infrastructure and is built with healthcare data requirements in mind. Patient information, payment data, and communication records are all handled in accordance with applicable privacy and security standards.