Terms of Service

Welcome to Punctil. These Terms of Service ("Terms") govern your access to and use of the website located at https://punctil.com (the "Site") and the related digital appointment, scheduling, and patient-engagement services provided by Punctil Care Inc. (the "Company," "we," "us," or "our"). By accessing the Site or using any of our services, you ("user," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to any portion of these Terms, you must not access the Site or use any associated services.

Punctil Care Inc. is a corporation that develops cloud-based tools intended to help healthcare practices and their patients better coordinate appointments and reduce administrative friction. Your continued use of the Site constitutes acceptance of the obligations and limitations set forth below.

1. Company Information

Punctil Care Inc. is a corporation organized under the laws of the United States. The Company maintains its business operations at the following primary address:

  • Mailing Address: 5800 S Corporate Pl, Sioux Falls, SD 57108
  • Telephone: (888) 687-7713

2. Nature of Our Services

  • Email: support@punctil.com
  • Website: https://punctil.com

Punctil provides a cloud-based platform that integrates with healthcare practice management workflows to assist providers with appointment reminders, automated rebooking of missed visits, patient check-in, payment-on-file handling for missed-appointment fees, and related care-coordination utilities. Our services are administrative and technological in nature and are intended exclusively to support the operations of licensed healthcare providers and the patients they serve.

Access to certain features of the Site may require account creation, verification of identity, or other onboarding steps. You agree to provide accurate, current, and complete information when registering and to keep that information up to date. You are solely responsible for safeguarding your login credentials and for any activity that occurs under your account.

3. Medical & Clinical Disclaimer

Punctil is not a healthcare provider, medical practice, pharmacy, or insurance company. We do not diagnose conditions, prescribe medications, provide medical advice, or render any form of clinical care. Information made available through the Site — including but not limited to appointment-related content, educational summaries, and provider listings — is for general informational and scheduling purposes only and is not a substitute for the professional judgment of a licensed clinician.

You should always consult a qualified healthcare provider regarding any medical condition, treatment plan, prescription, or health-related decision. If you believe you are experiencing a medical emergency, do not use the Site. Instead, dial 9-1-1 or proceed to the nearest emergency department. Reliance on any information accessed through the Site is at your own risk.

4. Acceptable Use

When using the Site or any associated services, you agree not to engage in any conduct that could damage, disable, overburden, or impair the platform or interfere with another user's enjoyment of the Site. Without limiting the foregoing, you specifically agree that you will not:

  • Access or attempt to access any account, system, or data that does not belong to you;
  • Upload, transmit, or distribute any content that is unlawful, harassing, defamatory, infringing, fraudulent, or otherwise objectionable;
  • Use any automated means — including bots, scrapers, or harvesters — to extract data from the Site;
  • Introduce viruses, malware, or any other harmful code into the platform;
  • Use the Site or its content in a manner inconsistent with applicable federal, state, or local law, including HIPAA where applicable to your role.

5. Intellectual Property

All content displayed on, transmitted through, or otherwise made available on the Site — including text, graphics, photographs, logos, software, designs, and the overall "look and feel" of the Site — is the exclusive property of Punctil Care Inc. or its licensors, and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for its intended personal, non-commercial purposes. Any other use — including reproduction, modification, distribution, public display, or the creation of derivative works — is strictly prohibited absent express written permission from the Company.

6. SMS Messaging – Promotional Marketing Only

By providing your mobile telephone number to Punctil Care Inc., you expressly consent to receive promotional and marketing SMS text messages from us. Message frequency varies based on your interaction with our services. Standard message and data rates may apply, depending on your wireless carrier and plan.

You may opt out of receiving SMS messages at any time. Specifically:

  • Reply STOP to [INSERT SHORT CODE] to unsubscribe from messages. Reply HELP to [INSERT SHORT CODE] for assistance.

Carriers are not liable for delayed or undelivered messages. Our SMS program is supported by the following carriers, including but not limited to: AT&T, T-Mobile, Metro PCS, Verizon Wireless, US Cellular, Google Voice, Cellular One, Cellcom, Cellular South, Interop, and Clearsky.

Your mobile information and phone number will not be shared with third parties or affiliates for marketing or promotional purposes. Information collected through our SMS program — including opt-in data and consent records — will not be shared with any third parties for marketing purposes.

7. Disclaimer of Warranties

THE SITE AND ALL SERVICES PROVIDED BY PUNCTIL CARE INC. ARE FURNISHED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING — WITHOUT LIMITATION — IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free from viruses or other harmful components, nor do we warrant that any defects will be corrected.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will Punctil Care Inc., its officers, directors, employees, agents, affiliates, or licensors be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages — including, without limitation, loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption — arising out of or in connection with your access to or use of the Site, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and regardless of whether the Company has been advised of the possibility of such damages.

9. Indemnification

You agree to defend, indemnify, and hold harmless Punctil Care Inc. and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (i) your access to or use of the Site; (ii) your breach of these Terms; or (iii) your violation of any third-party right, including any intellectual property or privacy right.

10. Governing Law

These Terms, and any dispute arising out of or related to them or your use of the Site, are governed by and construed in accordance with the laws of the State of South Dakota, without regard to its conflict of law principles. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed exclusively in the state or federal courts located in South Dakota, and you consent to the jurisdiction of, and venue in, such courts.

11. Changes to These Terms

Punctil Care Inc. reserves the right to revise, modify, or update these Terms at any time, in its sole discretion. When changes are made, an updated version will be posted on the Site. Your continued use of the Site following the posting of any revised Terms constitutes your acceptance of those changes. We encourage you to review the Terms periodically so you are aware of any updates.

12. Severability and Entire Agreement

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. These Terms constitute the entire agreement between you and Punctil Care Inc. concerning your use of the Site and supersede any prior or contemporaneous understandings on that subject.

13. Contact Information

Questions, concerns, or notices regarding these Terms may be directed to Punctil Care Inc. using the contact information below:

  • Mailing Address: 5800 S Corporate Pl, Sioux Falls, SD 57108
  • Phone: (888) 687-7713
  • Email: support@punctil.com