Privacy Policy

Punctil Care Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information that you share with us when you visit https://punctil.com (the "Site") or otherwise interact with our services. This Privacy Policy describes the categories of information we collect, how we use that information, when it may be disclosed, and the choices that are available to you. By using the Site, you agree to the practices described below.

1. Company Information

Punctil Care Inc. is a corporation organized under the laws of the United States. You can reach us using the details below; we also provide additional contact channels at the end of this Policy.

  • Mailing Address: 5800 S Corporate Pl, Sioux Falls, SD 57108
  • Phone: (888) 687-7713
  • Email: support@punctil.com

2. Information We Collect

We collect information that you provide directly to us, information that is generated automatically as you interact with the Site, and, in limited circumstances, information that we receive from third-party sources.

2.1 Information You Provide Directly

This category includes data such as your name, email address, mailing address, mobile phone number, account credentials, appointment-related details, payment-on-file information, and any messages or feedback you submit to us. We collect this information when you register for an account, schedule or reschedule an appointment, contact our support team, or otherwise voluntarily submit information through the Site.

2.2 Information Collected Automatically

When you use the Site, we may automatically collect technical information such as your IP address, browser type and version, device identifiers, operating system, referring and exit pages, timestamps, and certain interaction events. Some of this information is collected through cookies, pixels, and similar technologies. You can adjust your browser settings to refuse or delete cookies, though doing so may limit the functionality of certain features.

2.3 Information From Third Parties

From time to time, we may receive information about you from our service providers — for example, identity verification partners, payment processors, analytics vendors, or healthcare practices that integrate with our platform — solely to the extent reasonably necessary to deliver our services.

3. How We Use Your Information

We use the information described above for the following purposes: to operate, maintain, and improve the Site and our services; to schedule and manage appointments on behalf of participating providers; to send transactional and service-related communications, including appointment reminders and confirmations; to send promotional SMS messages where you have opted in; to investigate and respond to security or fraud events; to comply with applicable legal obligations; and to develop new features that may benefit our users.

4. SMS Communications and Data Sharing

If you opt in to receive SMS text messages from Punctil Care Inc., we may use your mobile telephone number to deliver promotional messages, appointment-related communications, and other service notifications. Message frequency varies, and standard message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected as part of the SMS consent process — including the mobile originator opt-in data and consent records themselves — will not be shared with any third parties for marketing purposes. All other categories of personal information described in this Privacy Policy exclude text-messaging originator opt-in data and consent; that information is treated separately and is not transferred to outside parties for marketing.

You may opt out of SMS communications at any time by replying STOP to any message we send you. You may reply HELP to receive additional assistance. Carriers are not liable for delayed or undelivered messages.

5. How We Share Your Information

Punctil Care Inc. does not sell your personal information. We may, however, share information in the following limited circumstances:

  • With service providers that perform functions on our behalf, such as cloud hosting, payment processing, analytics, customer support, and identity verification — and only under contractual obligations that restrict their use of your information;
  • With healthcare practices and their authorized staff to the extent reasonably necessary to schedule, confirm, or facilitate an appointment that you have requested;
  • In connection with a corporate transaction such as a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections;
  • Where required by law, subpoena, court order, or other legal process, or where we reasonably believe disclosure is necessary to protect our rights, property, or the safety of others.

6. Data Security

We maintain administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially reasonable means to protect your information, no method of transmission over the internet or method of electronic storage is one hundred percent secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as is reasonably necessary to fulfill the purposes outlined in this Policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we will either delete it or de-identify it in accordance with our internal retention schedules.

8. Your Rights and Choices

Depending on where you reside, you may have certain rights regarding the personal information we hold about you, including the right to access, correct, or delete that information, and the right to opt out of certain processing activities. To exercise any of these rights, please contact us using the details in Section 10 below. We may need to verify your identity before fulfilling certain requests.

9. Children's Privacy

The Site is not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under thirteen. If we become aware that personal information of a child under thirteen has been collected without verifiable parental consent, we will take steps to delete that information promptly.

10. Contact Us

If you have any questions about this Privacy Policy or our information practices, please contact us:

  • Mailing Address: 5800 S Corporate Pl, Sioux Falls, SD 57108
  • Phone: (888) 687-7713
  • Email: support@punctil.com

11. Changes to This Privacy Policy

Punctil Care Inc. may update this Privacy Policy from time to time. When we do, we will post the revised Policy on the Site. Your continued use of the Site after a revised Policy is posted constitutes your acceptance of the changes.