Features
Everything Your Practice Needs to Run on Time
Punctil brings together automated reminders, intelligent rebooking, appointment communications, and card-on-file in one platform built for modern medical practices.
We built Punctil because the tools practices were using to manage appointments weren’t built for the problem. Scheduling infrastructure should be automatic, not a daily task.
Ryan Hatch
CEO & Co-Founder
Automated Reminders
Multi-channel reminders sent automatically at the right time
Intelligent Rebooking
Automated workflows that fill cancelled slots before they go to waste
Appointment Communications
Confirmations, intake forms, and pre-visit instructions: all automated
Card on File
Secure payment capture at booking to enforce your cancellation policy
Features
01
Get started with
Configurable reminder timing and frequency- SMS and email delivery with confirmation links
- Real-time confirmation status visible to your team
Get started with
- Automated cancellation response workflows
- Waitlist management and slot recovery
- Configurable rules to match your practice’s preferences
Get started with
- Automated confirmation and intake form delivery
- Pre-visit instructions sent at the right time
- Integrated with your existing practice management system
Get started with
- Secure payment method capture at time of booking
- Easy fee application for no-shows and late cancellations
- Reduces policy abuse without front desk friction
testimonials
04
What Practice Managers Are Saying
The Practices That Run on Punctil
Get up and running in less than a day, with no training required
We were losing hours every week to missed appointments and last-minute cancellations. Punctil cut our no-show rate by more than a third in the first two months. The automated reminders alone paid for the whole thing.
Rachel Okonkwo
Practice Manager, Lakewood Family Medicine
I was skeptical anything would actually stick with our front desk team, but Punctil was live the same week we signed up. Staff didn't need training. It just worked. That's not something I can say about most software we've tried.
Derek Suarez
Office Manager, Summit Orthopedics
We had a late cancellation policy on paper but no real way to enforce it. Punctil's card-on-file feature changed that completely. We've recovered fees we never would have chased manually, and patients actually show up now.
Jennifer Tran
Administrator, Coastal Women's Health
We were losing hours every week to missed appointments and last-minute cancellations. Punctil cut our no-show rate by more than a third in the first two months. The automated reminders alone paid for the whole thing.
Rachel Okonkwo
Practice Manager, Lakewood Family Medicine
metrics
03
Punctil's Measurable Impact
Average reduction in patient no-show rate:
30%
Practices using Punctil see a measurable drop in no-shows within the first 60 days — without adding any manual work for staff.
Of cancelled slots recovered through rebooking:
2 in 3
When a patient cancels, Punctil’s automated rebooking workflow fills the open slot before it costs your practice revenue.
< 1 week
average time to go live
80%
reduction in manual follow-up calls
24 / 7
automated patient communication
99.8% uptime
platform reliability and performance